Refund and Returns Policy

At iFindX, we are committed to providing secure, high-quality smart tracking solutions. All our devices undergo strict quality control and testing before shipment. Your satisfaction is our top priority. If you experience any issues with your order, please contact us, and our info team will be happy to assist you.

Contact Email: info@ifindx.com

Order Cancellation

• Orders can only be canceled before shipment.
• Once an order has been dispatched, it cannot be canceled or modified.

To request a cancellation, please contact us at info@ifindx.com with your order number and the reason for cancellation. Cancellation requests are typically processed within 1–2 business days. There is no handling fee for orders canceled before shipment.

What Should I Do If I Receive a Defective or Damaged Product?

If you receive a defective, damaged, or incorrect smart tag, please follow the steps below:

1. Contact us within 7 days of receiving the product via info@ifindx.com.
2. Provide clear photos or a short video showing the issue (e.g., device not powering on, failure to pair, or physical damage).
3. Once our technical team confirms the issue (usually within 1–2 business days), we will offer one of the following solutions:
   • A free replacement
   • A full refund to your original payment method
   • Store credit (if preferred)

Note: In some cases, we may not require the defective item to be returned. However, if sufficient proof cannot be provided, the item must be returned for inspection before a refund or exchange is issued. Return shipping costs for defective items will be covered by us.

Returns for Non-Quality Issues (Change of Mind)

If you request a return due to personal reasons (such as ordering the wrong model or changing your mind), please note the following conditions:

• Return requests must be made within 14 days of receiving the item.
• Items must be unused, undamaged, and in their original, sealed packaging.
• Return shipping costs and any original shipping fees are the responsibility of the customer.

Exceptions: A full refund may be issued without returning the item if:

• The courier officially confirms the package is lost in transit.
• We shipped the wrong model or variant by mistake.

Can I Return Used or Activated Smart Tags?

For privacy, security, and technical reasons, we cannot accept returns for the following items unless they are defective:

• Smart tags that have been activated and paired with an Apple ID or Google account.
• Items with broken factory seals, missing accessories, or damaged original packaging.
• Free gifts, promotional items, or customized B2B OEM orders.

Important: If a defective device needs to be returned, you must remove the device from your Apple Find My or Google Find My Device app before shipping it back. Devices locked to a user account cannot be processed for refunds.

Refunds Processing

• Approved refunds will be processed within 3-7 business days.
• Refunds will be issued to the original payment method used at checkout. Please note that depending on your bank or credit card issuer, it may take an additional 3–7 business days for the funds to appear in your account.
• Original shipping fees and insurance (if applicable) are non-refundable unless the return is a result of our error.

Important Return Instructions

• Do NOT return items to the sender’s address shown on the original package. This is a dispatch facility, and returns sent there will not be processed, delaying your refund.
• Before returning any item, please contact info@ifindx.com to obtain an official Return Merchandise Authorization (RMA) number and the correct return facility address.
• Ensure your return package is securely packed to prevent transit damage.

Contact Us

If you have any questions regarding setup, technical info, returns, or refunds, we are here to help:

• Email: info@ifindx.com
• Customer Service Hours: Mon–Fri, 9:30 AM – 6:30 PM (GMT+8)